Privacy policy

Last updated: 27 June 2026

PRIVACY POLICY

1. Who is responsible for processing your data?

The data controller responsible for your personal data is Monroe Muse. We inform you that this Website (hereinafter, the “Website”) is owned by Monroe Muse. Accessing and/or using this Website attributes the status of User to you and implies acceptance, from that access and/or use, of this Privacy Policy. The User may contact Monroe Muse at the following email address: support@monroemuse.com

2. Why does Monroe Muse have the right to process data?

Monroe Muse has the right to process your data for the purpose of providing its services. Monroe Muse takes the protection of your privacy and personal data very seriously. Therefore, your personal information is kept secure and treated with the utmost care. This Privacy Policy governs access to and use of the service (hereinafter, the “Service”) that Monroe Muse makes available to the User interested in the services and content hosted on the website. Regarding consent, the User may withdraw it at any time by sending a message to the email address indicated in the first section of this privacy policy, without affecting the lawfulness of processing based on consent given prior to its withdrawal.

3. What are the purposes of processing your personal data by Monroe Muse?

Your personal data collected by Monroe Muse may be used for the following purposes, depending on the consent given in the corresponding registration form:

• The provision of services offered through the website.
• The sending of commercial communications and/or newsletters by Monroe Muse. Accordingly, if the User has given consent, their personal data may be used to send commercial communications and/or newsletters by post, phone, email, SMS/MMS, or other equivalent electronic means of communication.

4. Accuracy of data provided by Users

The User guarantees the accuracy of the personal data provided and is responsible for notifying Monroe Muse of any changes to it. The User shall in all cases be responsible for the accuracy of the data provided, and Monroe Muse reserves the right to exclude from registered Services any User who has provided false data, without prejudice to any other actions that may be taken under the law.

5. Data retention

The personal data provided will be retained by Monroe Muse for as long as the User does not express their wish to unsubscribe from Monroe Muse’s services, in order to receive information about the company’s services. Thereafter, if necessary, Monroe Muse will keep the information blocked for the legally established periods.

6. User rights in relation to their data

The User has the right to:

• Access their personal data.
• Request the rectification of inaccurate data.
• Request the erasure of their data.
• Request the restriction of the processing of their data.
• Object to the processing of their data.
• Request data portability.
• Not be subject to solely automated individual decisions.

The User may exercise all of these rights by contacting us at: support@monroemuse.com, stating the reason for their request and providing a copy of their ID. The User may also send their request by post to: support@monroemuse.com. Without prejudice to any other administrative remedy or legal action, the User shall have the right to lodge a complaint with a supervisory authority, in particular in the Member State where they are habitually resident, work, or where the alleged infringement occurred, if they consider that the processing of their personal data is not in compliance with regulations, or if they are not satisfied with the exercise of their rights. The supervisory authority with which the complaint has been lodged will inform the complainant of the progress and outcome of the complaint.

8. Data security

The protection of Users’ privacy and personal data is very important to Monroe Muse. For this reason, Monroe Muse does everything within its power to prevent data from being misused, allowing access only to authorised personnel. Monroe Muse maintains the security levels required for the protection of personal data in accordance with applicable regulations and has put in place all technical means available to prevent the loss, misuse, alteration, unauthorised access, and theft of data provided by the User through the website, without prejudice to informing you that security measures on the Internet are not impregnable. Monroe Muse undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation, and to handle it securely in any international transfers or disclosures of data that may occur. For website services that require registration as a User, a password must be chosen. The User is responsible for maintaining the confidentiality of this password, as well as for all activities that occur in the session initiated with their username and password. The User undertakes to notify Monroe Muse as soon as possible of any unauthorised use of their username and/or password or any other security breach. Monroe Muse shall not be liable for damages or losses arising from the User’s failure to comply with this obligation.

9. Review of the Privacy Policy

Monroe Muse reserves the right to review its Privacy Policy at any time it deems appropriate. For this reason, we ask you to periodically check this Privacy Policy to read the most recent version. However, any changes made to this Privacy Policy will be communicated to the User.

10. Links to third-party websites

Monroe Muse’s website may contain links to third-party websites and entities. Monroe Muse is not responsible for how these companies handle the protection of privacy and personal data, so we recommend that you carefully read the Privacy Policy statements of these websites, which are not owned by Monroe Muse, regarding the use, processing, and protection of personal data. The terms offered by these websites may not be the same as those offered by Monroe Muse.

11. Enquiries

If you have any questions about this Privacy Policy or the processing of your data, please contact Monroe Muse by email at: support@monroemuse.com

12. Acceptance and Consent

The User declares to have been informed of the conditions regarding the protection of personal data, accepting and consenting to the processing of such data by Monroe Muse in the manner and for the purposes indicated in this Privacy Policy.

SMS Marketing and Notifications

We value your privacy and the information you agree to share in connection with our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned payment reminders), text marketing offers, and transactional texts, including review requests from us. Our website uses cookies to track items you place in your shopping cart, even when you have abandoned your checkout process. This information is used to determine when to send SMS cart reminder messages.