RETURN POLICY

At Monroe Muse, we want you to enjoy your purchase. If, for any reason, you are not completely satisfied with your order, you may request a return within 30 days of receiving your order.

Return Conditions

To be eligible for a return, all items must meet the following conditions:

• Products must be returned in their original condition, unused, and with all original tags and packaging.

• Items must not show any signs of wear, washing, damage, or improper handling.

• Hygiene-related products must be returned completely clean.

• Any defect or issue must be reported immediately upon receiving your order.

• We reserve the right to reject any return that does not meet these conditions or where there is evidence that the product has been used improperly.

How to Request a Return

To initiate a return, please contact our Customer Support team at:

support@monroemuse.com

Our team will review your request and provide you with the return instructions.

Returns sent without prior authorization may be refused.

Important Return Information

• Returns must be shipped to our international logistics warehouse.

• Return shipping costs are the responsibility of the customer.

• We strongly recommend using a tracked shipping service, as Monroe Muse is not responsible for parcels lost during transit.

• Original shipping charges are non-refundable.

• Customers are responsible for ensuring that returned parcels arrive safely at our warehouse.

Alternative Solutions

In certain situations, and in order to provide a faster and more convenient solution, Monroe Muse may offer alternatives to a traditional return, including:

• Partial refunds

• Store credit

• Other appropriate resolutions

These options may be offered without requiring the product to be returned.

Inspection & Approval

Once your return has been received, our team will inspect the item(s) before approving your refund.

Returns that do not comply with our policy may be rejected or may be subject to a partial reduction of the refund amount.

Refunds

Once your return has been approved, your refund will be processed using the original payment method.

Depending on your financial institution, refunds may take 5–10 business days to appear in your account.

Order Cancellations

Because our fulfillment process is highly automated, orders begin processing shortly after they are placed.

For this reason, we cannot guarantee order modifications or cancellations once an order has been confirmed.

If your order has already been dispatched, you will need to wait until it has been delivered before requesting a return.

Unclaimed Parcels

If an order is not collected from the designated collection point and is returned to our logistics warehouse, Monroe Muse reserves the right to deduct any return shipping and handling costs from the final refund amount.

Abuse of Our Return Policy

We reserve the right to refuse or limit returns where we believe our Return Policy is being abused.

This includes, but is not limited to:

• Ordering multiple sizes or variations of the same item with the intention of returning part of the order.

• Excessive or repeated returns.

• Purchasing products for temporary use before returning them.

Consumer Rights

Nothing in this Return Policy limits or excludes any rights or remedies that consumers may have under applicable consumer protection laws.